Privacy Policy

Information You Provide

When you use our roof assessment service, we may collect:

• Contact Information: Name, email address, phone number, home address
• Property Information: Roof age, material type, visible issues, recent weather exposure
• Photos: Images of your roof uploaded for assessment purposes
• Assessment Responses: Answers to questions about roof condition and concerns
• Communication: Messages sent through contact forms or support requests

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, browser type and version
• Device Information: IP address, device type, operating system
• Cookies and Tracking: See our Cookie Policy for detailed information
• Analytics: Google Analytics data to improve our service (anonymized)

We use your information to:

• Provide Assessment Services: Analyze your roof condition and provide recommendations
• Contractor Matching: Connect you with pre-screened contractors if you request
• Communication: Respond to your inquiries and provide customer support
• Service Improvement: Analyze usage patterns to enhance our assessment accuracy
• Legal Compliance: Meet regulatory requirements and protect against fraud
• Marketing: Send relevant information about our services (with your consent)

When We Share Your Information

We may share your information in the following circumstances:

• Contractor Networks: If you request contractor quotes, we share relevant assessment information with our partner networks (Roofers Directory US, Contractors Booklist)
• Service Providers: With third-party services that help us operate (hosting, analytics, email services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Fraud: To protect against fraud, abuse, or safety threats

We Never:

• Sell your personal information to third parties
• Share your information for marketing without your consent
• Provide your photos or personal details to unauthorized parties
• Use your information for purposes unrelated to our services

We implement robust security measures to protect your information:

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Data hosted on secure, monitored cloud platforms
• Data Minimization: We collect only necessary information and delete it when no longer needed

While we use reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct or update inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Ask us to limit how we use your information

We retain your information for different periods based on its purpose:

• Assessment Data: Retained for 3 years to improve our services
• Contact Information: Until you request deletion or opt out
• Photos: Deleted within 90 days unless you consent to longer retention
• Support Communications: Retained for 2 years for quality assurance
• Analytics Data: Anonymized and retained indefinitely for service improvement

You can request earlier deletion of your data by contacting us. Some information may be retained longer if required by law or for legitimate business purposes.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Prevent fraud and enhance security

For detailed information about our use of cookies, please see ourCookie Policy.

Our website and services integrate with third-party services:

• Google Analytics: Website usage analytics (anonymized)
• Partner Networks: Roofers Directory US and Contractors Booklist for contractor matching
• Email Services: For sending assessment results and communications
• Cloud Storage: Secure hosting and data storage providers

These third parties have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

California Residents (CCPA)

Under the California Consumer Privacy Act, you have additional rights including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising your privacy rights

Other State Rights

We comply with applicable state privacy laws including Virginia CDPA, Colorado CPA, and Connecticut CTDPA. Contact us to exercise your rights under these laws.

Our services are primarily designed for US residents. If you access our service from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Modified" date
• Sending email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact us: